How to ask for deletion
A request to delete your account is handled by the Praxate team. It is not an automatic
button. Nothing is deleted until the team has confirmed the request with you.
You do not need the app to ask. Use any one of these:
- Email
[email protected].
Use the subject line “Consent Withdrawal — [your company name]” and
write from the email address you log in with.
- WhatsApp
+91 98859 80110. Say that you want your Praxate account and data deleted, and give the
email address you log in with and your company name.
- From your account
(if you can still sign in). Sign in at app.praxate.com,
open Account, and under Data & Privacy tap “Delete My Account”. Type
DELETE to confirm. This opens WhatsApp with a message already written. Send the message
to file the request. Tapping the button alone does not send anything.
We may ask you to prove the account is yours, for example by replying from the
registered email address or from the registered phone number.
How long it takes
We acknowledge a request within 48 hours. We complete the erasure within 30 days of the request.
What is deleted
- Your Praxate login and your signed-in sessions.
- Your premises record, camera and zone settings, and the tablets and devices linked to it.
- Your subscription and licence records.
- Alerts, events and the footage and snapshots held for them.
- Face data, if you used face recognition: face embeddings and the names attached to them.
This covers data held by Praxate. What is stored only on your own tablet, such as the camera
logins you typed into it, stays on the tablet until you reset the Praxate app or uninstall it.
What is kept, and for how long
- Records that prove consent was given or withdrawn may be kept for the length of the relationship plus 3 years. This is a legal requirement under the DPDP Act 2023 §6.
- Attendance event logs are kept for 1 year, for payroll record requirements under Indian labour law.
- Our internal log of administrative actions is kept. When your account is removed, the identifying details in it are replaced with the words “removed client”.
Every retention period is listed in
section 4 of the Privacy Policy. Anything not listed there
is deleted within 30 days of your confirmed request.